Terms of use

1. Acceptance and eligibility

By using this website, submitting an enquiry, accepting a proposal or purchasing a service, you agree to these terms. If you act for a company or other organisation, you confirm that you have authority to bind it. You must be at least 18 years old and legally able to enter a contract. If you do not agree, do not use the website or purchase a service.

2. About ALTIVEX

Altivex LLC is a Wyoming limited liability company offering digital strategy, paid acquisition, web, analytics and related advisory services. You can contact us at contact@altivex.io or at 30 N Gould St Ste R, Sheridan, WY 82801, United States.

3. Proposals and service agreements

Each engagement is described in a proposal, statement of work, order form, invoice or similar written document (a "Proposal"). A Proposal may specify deliverables, exclusions, timing, fees, billing frequency, revision limits, dependencies and cancellation terms. If a Proposal conflicts with these terms, the Proposal controls for that engagement. Work begins only after the stated acceptance, payment and onboarding requirements are met.

4. Prices, taxes and payment

Website prices are stated in euros (EUR) unless stated otherwise. Final fees are confirmed before payment. Applicable taxes may be added. Payment may be processed securely through Stripe or another disclosed provider.

You authorise the charges described in the accepted Proposal, including recurring charges where expressly agreed. Invoices are due on the date stated. We may pause work or withhold delivery for overdue amounts after reasonable notice. You remain responsible for undisputed fees and any lawful collection costs.

5. Third-party costs and advertising spend

Advertising spend, media purchases, domains, hosting, premium software, licences, stock assets and other third-party costs are excluded from ALTIVEX fees unless the Proposal expressly includes them. These costs may be paid directly by the client and are subject to the third party’s own terms, policies and availability.

6. Client responsibilities

You agree to provide accurate information, timely decisions, lawful content, suitable access credentials and the cooperation reasonably required for delivery. You confirm that you have the rights and permissions needed for materials, accounts, audiences and data you provide. Delays, missing access or changed instructions may affect timing, cost and results.

7. Scope changes, reviews and timing

Requests outside the agreed scope may require a revised quotation, timeline or separate Proposal. Unless otherwise stated, a deliverable includes only the revision rounds listed in the Proposal. Dates are good-faith estimates dependent on client cooperation and third-party systems. We will communicate material delays that come to our attention.

8. Platforms and account access

When authorised, ALTIVEX may access client-owned websites, advertising accounts, analytics tools or other platforms solely to perform the engagement. The client remains responsible for account ownership, platform compliance, funding and administrator access. We do not control platform approvals, suspensions, algorithms, outages, prices or policy changes.

9. Intellectual property

Each party keeps ownership of materials, methods, templates, software, know-how and intellectual property it owned or developed independently of the engagement. Subject to full payment, rights in final bespoke deliverables are granted or transferred only as stated in the Proposal. ALTIVEX may retain and reuse general skills, ideas, processes and non-client-specific components. Third-party materials remain subject to their own licences.

10. Confidentiality

Each party will use reasonable care to protect non-public business information received from the other and will use it only for the engagement. This duty does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source. Disclosure may be made when legally required, with notice where permitted.

11. Results and professional judgment

ALTIVEX will perform agreed services with reasonable care and professional skill. Business, advertising, search, conversion and financial results depend on many factors outside our control. We do not guarantee rankings, approvals, audience size, leads, sales, revenue, profitability or any specific outcome. Forecasts and recommendations are opinions based on information available at the time, not promises.

12. Acceptable website use

You may use this website only for lawful purposes. You must not interfere with security or operation, introduce malicious code, attempt unauthorised access, scrape the website at scale, impersonate another person, submit deceptive information, infringe rights, send spam or use the content to create a competing misrepresentation of ALTIVEX. We may restrict access to protect the website, users or our rights.

13. Website information and third-party links

Website content is provided for general information and may be changed without notice. It is not legal, tax, investment or accounting advice. Links to external websites are provided for convenience; ALTIVEX does not control or endorse their content and is not responsible for their availability, terms or practices.

14. Suspension, cancellation and termination

Either party may end an engagement as allowed by the Proposal and the Cancellation & Refund Policy. We may suspend or terminate for material breach, unlawful conduct, non-payment, security risk or abusive behaviour, subject to any notice and cure requirements in the Proposal or applicable law. Accrued payment duties and provisions that by nature should continue will survive termination.

15. Disclaimers

Except for express commitments in an accepted Proposal and to the fullest extent permitted by law, the website and services are provided "as is" and "as available". ALTIVEX disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms excludes a warranty or right that applicable law does not allow to be excluded.

16. Limitation of liability

To the fullest extent permitted by law, ALTIVEX will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profit, revenue, data, opportunity or goodwill. ALTIVEX’s total aggregate liability arising from an engagement will not exceed the fees paid to ALTIVEX for the specific service giving rise to the claim during the six months before the event. This limit does not apply where liability cannot lawfully be limited.

17. Indemnity

To the extent permitted by law, you will defend and indemnify ALTIVEX against third-party claims, losses and reasonable costs arising from materials, data or instructions you supplied; your unlawful use of the website or services; your infringement of another party’s rights; or your material breach of these terms. ALTIVEX will provide reasonable notice and cooperation.

18. Governing law and disputes

These terms and service engagements are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, unless mandatory law requires otherwise. The parties will first try in good faith to resolve a dispute through written discussion. Subject to mandatory rights, proceedings may be brought in the state or federal courts with jurisdiction in Wyoming, and each party consents to their jurisdiction.

19. General provisions

If any provision is unenforceable, the remainder continues in effect and the provision will be limited to the minimum extent necessary. Failure to enforce a right is not a waiver. You may not assign an engagement without our prior written consent; ALTIVEX may assign it as part of a merger, reorganisation or sale of business. Neither party is responsible for delay caused by events beyond reasonable control, except payment obligations already due.

20. Changes and contact

We may update these website terms prospectively by posting a revised version. Changes to an accepted Proposal require written agreement unless that Proposal states otherwise. Questions may be sent to contact@altivex.io.